Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
US Dollar ($)
I love it juste wow and comfortable
lovely! great quality and great price! can't go wrong
Great dress
Really like this dress, very casual but cute. Nice comfy and light fabric, not see through and size is perfect. I am 1.58 cm and 55kg . Cant wait to wear this in spring with some sneakers and leather jacket (might upload additional pic with that style) . Maybe good to know that the waist is stretch with elastic, but string dont work to thighten, strings are only for deco. And straps on the shoulders are adjustable :) . Came to holland in 2 weeks. Would definitly recommend.
I love the dress, its a big big but I will fix it and send the picture
Dress Super!!! The fabric is very soft. Seller recommend
no bad for price. a little transparent. i like it. took L for 1m72_65kgs. good
Dress as picture, one to one. Autumn liked it. On the Russian 42 ordered s, the village is excellent.
Looks not quite as in the photo
Sewn everything neatly, sits well. Only here is the fabric for such a style of sundress it was necessary to choose another, less warm
Very nice fabric, size S can fit up to 44 size if in tension. I wear 40 myself, it sits as in the photo. only the length is larger. from the knee to the bottom of the dress exactly one palm. height 162
Item received thanks
It took 1 month and 5 days to arrive in Peru. It's not the same as the description. I thought it was yarn, but it's very synthetic and I think it'll be hot. I asked in M and I think it's very big.
Beautiful dress, good material. Seller recommend.
Dress, as in the photo of the store. Not enlightened, pleasant to the body!
Dress for the beach, to the body is pleasant, the color is powder. Fast shipping.
For 1.5 months BC Novgorod, pretty dress, free, for height 164, weight 49 before above the knee, back to the knee, shines through, linen in tone or beige
Like very beautiful dress
The exact size and color. A little stain. Fabric. Soft and thin
The fabric is pleasant to the body, without extraneous smell, the size L for growth of 183, OG 96 about 103 sat perfectly, came up for a month
The dress really liked it, the threads do not stick out, the size approached, the delivery is slightly less than a month. I recommend! Thanks to the store for the quality goods and fast delivery!
Delivery to perm just over a month. The dress is pretty. The only thing I see is a bow in front of someone like, someone at the waist, someone on the navel (where he does not belong). I will worry about the place)) and so everything is fine. On the parameters 96x74x99 took L, free, comfortable.
Delivery month, the color is pleasant, gently pink, but I did not understand why the edges are not processed at knitwear ???!! Just cuts... In the store coolness by unambiguously. I will put the thing in order to at least somehow demolish. At the waist embroidered elastic band, the lace is blunt attached to the belly and the role of the bow is... Mdaaa, incomprehensible delight of other buyers with reviews
Quality liked the size did not lose
The dress is very good. The photo can not be laid out, because the pregnant and sits incomprehensible. But I want to say that the size corresponds. I advise, order. It came straight quickly.