Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
US Dollar ($)
Very nice dress, light and weightless. My parameters are 104-78-102. Size L came up perfectly.
All as in the photo and in the description! With the size did not miss! on my parameters with an increase of 160, 94 × 75 × 100 the size L fell at the very time! Quality is excellent! I liked everything! Thank you all!!!
For the goods only 4. in the store if I chose-I would not buy
As in the picture, the quality is good, small in size, I have Dinny hands, so the sleeves were short, but I like to roll up the sleeves, it looks even more interesting) I wear M-46, took L approached) the style is beautiful
Dress Super! On the thin figure of the parameters about 82-62-82 the size M is slightly free, but in general it looks great!
The very nice dress but the smallest carving I should have
The dress is very nice, the sizes are exact especially at the base of the bust, the color is beautiful,..! Thank you.!
Very nice.
Good, but the height of 172 is short and the sleeves too, and on the chest 87 cm is cramped
Dress unreal, Best Buy on Ali, very satisfied
Great dress. The material is super. Size L on the Russian m on the figure. I recommend
The dress is wonderful! On the growth of 156 decent length. The material is very pleasant. Thank you store!
The dress is cool a little overstated waist. My parameters are 95х72х95, I usually buy the size M, the dress took L, came normally, but since the fabric is thin and does not stretch, the hands in it need to be lifted carefully, not sharply))) to the seams on the back and in the shoulders did not disperse! If there was even more on the size-would stick it, but l here is the largest. Such things should be taken on a larger size, so that the movements were free, and here it turned out back to back) the length of the dress is rather Mini, on the palm above the knee. In the summer it will be cool in it-the fabric is thin, flying. The dress looks very feminine and cute
Size M on the unlush chest. Excellent dress, I will order more on the size, so that everything was perfect.
Perfect
Great dress! Size M on the parameters 84-70-98 came up perfectly
ok
The dress came sooo fast! good quality. The village is perfect! I am 52 kg height 156! Size took S
Неплохое
The fabric is pleasant. Stitched exactly. Only in the chest is not enough. Delivered quickly.
Awesome dress! I recommend!
Beautiful better than in photos
Just like the picture ... beautiful
At a height of 163 weight 52 village is ideal
The dress in reality is the same as in the photo. Very beautiful, qualitatively sewn and well sits. I recommend to buy!