Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
US Dollar ($)
Long thought to order or not, ordered, I do not regret it at all. The dress is just super, it does not shine through, the quality is on the level, though. I didn't even expect it. At my height of 171 cm, took the size s. The dimension ribbon is the same. The village dress is perfect. With the store communicated, responsive, there were no problems. Order, will not regret☺️ Now waiting for the summer)
It's very nice the v is tid
Wonderful dress. Beautiful and quality.
The dress is cute, unusual because of the material of the patterns, I think that at sea it will be very cool.
lindo
At 40-42 the size of the dress is great. Delivery is fast. The dress is of good quality, the color is different from the photo. In reality, beige-peach. I ordered with coupons very profitable. On discounts and coupons I will find out in the group VKontakte @ publicalibenefit
The same picture and descriptions,. great quality and correct size
Excellent dress, looks good. Quality is also not bad
It came in three weeks. I'll attach the photo later. At 87-70-93 ideally, fit and a little more size. At 3-4 cm exactly. Straps are adjustable.
The dress is quite strange. I'm wearing a bag. This is clearly not my style. I will wear it if only at home. At OG 95 the size of M is just huge, I had to pull the straps. I do not know, maybe quite thin such a dress is suitable, for creating volume. In general, for an amateur.
At first shock with its size, very wide, but after regulating the strapless and belt, all the norms. Quality is good, the description fully matches, looks cute
It was necessary to take S, parameters 95-79-100
Delivery is fast. Cool sundress. Fabric, of course, not natural, but for its price, excellent. Sewing quality is good.
Dress interesting-sewing quality! Straps are adjustable, this length is normal.
The dress is cool, light airy, pleasant to the body)) for my height 168 and weight 60 kg S sits perfectly, Dade malenechko freely, but with a belt well)) in short I'm delighted
The dresses are stunning gorgeous, very good quality.. Workmanship and perfect tailoring, Exactly like the picture. The store was patient and meet me on all my questions and my doubts. His merit Thank you seller. I continues to order in your shop
Love love love the dress, made with great materials and fits me well
Perfect quality and fast shipping. Georges dress. Thank you.
I like this store! Everything so far is exactly as the photos! Dress is pretty
Ero
Lovely
Great dress, cool for summer, beautiful fabric, shipping very fast. i'm a little loose for my measurements. thank you salesman.!
Excellent dress, drove more than a month to Odessa. The fabric is pleasant. I will complement it with flowers from arganza. I recommend.
For the price it is good value. Need some adjustment and the potion. If the zipper is on the fluffy side of fabric. Cannot open zipper but it is fine as I can slip in on through head way. Happy with item. Good reliable store.
Dress very quality. Material comfort, easy. Pleased With dress length, because it is. In many photos from buyers, it seemed short. Probably for my height (165) is to do this. Size S sat on the 90/74/94, not tight, not too loose. The straps are adjustable. Above the knee-length, but not too much. Worth the price.