Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
US Dollar ($)
The bag is very good, came well packed, not crumpled, everything is whole. Seller recommend.
Nice handbag. Quality is not bad. I waited a long time, but it's obvious because of the epidemic. For the first time I was glad that in general the parcel was sent: a good sign that all the same goods accept. Just in case, rubbing alcohol).
Super Bag! Small (I put the phone, keys and purse), very bright, high-quality material. Inside and on the sides-leatherette, outside-something like suede. I'm very happy! Thank you.
Everything is fine!!!! for this money Fire!!!
For your money Super handbag
Cool Bag! The price corresponds to the description, there is a small smell of fabric, but in general everything is fine. Recommend!: R
Everything is great! It’s packed well, so there is no damage. Thank you for the gift!
I liked the bag. All as in the description. Packed well. Inside was a sachet, an air pillow and a gift-gum. Sent by store quickly, tracked. It reached about 3 weeks in Stavropol.
Very davolka order, small beautiful handbag, thank you for the gift, it was very nice, delivery exactly a month to Volgograd
Well packed, cuddly gift. Without remark
Its very beautiful. And thank you store for the small gift.. Definitely I'll order next time too
10 STARS! 2-week delivery to Poland, very well packed! Airbag inside & bubblewrap outside prevented the bag from any damages. A little freshener was included to reduce any unpleasant smell. The bag is a bit smaller than expected, but looks like any necessary items like wallet, phone, tissues or keys will fit just fine. The bag itself is sooo pretty! Rich colors, well made, I did not notice any flaws. Clasps are strong. Chain strap is long, and just the way it should be. Thank you for the gift :) So happy with the purchase! :)) Highly recommended!
Excellent handbag for the summer. Quality is good. Material artificial suede. Delivery is fast, did not even expect. Thanks to the store.
Ordered 27.12, received 21.01.2020 Good quality, the seams are even, there is no smell. Cats, phone and keys will fit. Put a small gift. Thank you! Track tracked
Awesome product... just as shown. very well packed, shipped on time, awesome quality and a surprise gift (hair rubber band). 10/10 for everything.... GO FOR THE PURSE...Thank u HOCODO....I am Happy
As in the picture, good quality price. Arrived before the date indicated.
Cool handbag for the summer, sewing neatly. Thank you very much to the store.
Very good quality, delivery month, compact and neat very! Happy very much!! Thank you!
Beautiful very beautiful material arrived quickly in France order the 3janvier 2020 arrived the January 2020
Excellent handbag, as a nice bonus cute hair band
Wow, I was surprised by the fast overseas shipment.The product is also very nice and I love it.The store was very kind.
Red in life is more cherry and because of this, I do not roll under anything)) well, and so normal. Put the rubber, nice. Well and shipping super long
I liked everything, thank you! The order came in a month, tracked)
I finally got a handbag. Went to Mexico for a long time, usually in the Russian Federation faster everything comes :) when the protection of the buyer ended opened a dispute, the store asked to cancel and wait that the handbag is on the way, and if not then send a new one, that's what they did. The seller is very attentive and polite, the handbag liked very cool
The bag went very long (2 months) to Vladivostok. There are no complaints about the quality of claims