Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
US Dollar ($)
Jeans are good. But proceeding from the fact that the past jeans took 26 size, were just right. These are also 26 size, too small. But I hope to stretch.
Good jeans, the size approached, but on the shin for some reason very narrow, and at the waist is too big, the fabric itself is not very pleasant, but maybe after a couple of washings everything will change, the store sociable, but very long did not send the order, 10 days waited or more, there was a package month
it was awesome..
Very nice jeans . Thank you.
Jeans tight. At OT 86, OB 98 31 size just.
perfect
Jeans correspond to the description, came quickly. The Russian 46-48 is normal.
Thank you jeans are normal, the quality is good, that's only with the delivery of bad jeans came but the jacket ordered did not come to the address, where it was lost on the way and the tracking delivered the parcel, in short, there is no product and no money back. Some kind of deception.
Excellent jeans, quality tailoring, the size grid corresponds, on the Ob 92 size 28 came well, slightly too big at the waist (64). Excellent store, fast processing and delivery, in RB for 29 days from the date of shipment. Track number was tracked completely.
Norme jeans, second time order, only in a different color, not much stretch
The order is issued on November 11. Received Today. Sewing is excellent. there is no smell. From 88.ob 102. height 169 came perfectly .. jeans in full length in calves do not press. in the waist does not press. tight Ass normally .. good denim fabric. thank you to the store I am very happy. another great order. you can order from this seller
Good, excellent stretch.
Im impressed by the quality of the jeans! The fabric is nice, the seams are precise and the size is exactly the one I ordered. I am very pleased, thank the store and recommend it!
The goods came in time, for my height of 164, from 86, about 100 sat well, a little long, well, this is fixable. Fabric for warm spring-autumn, threads do not stick out, there is a little smell of dyed Fabric. thanks to the store and AliExpress. I got it all settled.
Thank you.
The order came quickly. Jeans are good. Approached just. Order recommend
Delivery on time. Appearance and size correspond to the description.
Good stretch jeans, in Russian size 48-50 and with an increase of 160 cm, everything came up, my waist is 86 cm. Hips 98 cm, even more waist and hips will fit, ordered 32 size, the length is normal, but if the height will be higher than 160 cm, then there will be short, where the threads stuck out and the gap under the Button had to be cut, and in general, good jeans, the color matches, bought dark blue.
Very thin material
good quality and waiting time is 3 week
Thank you very much
Ok... But two mounths waiting .. I won't order anymore
for my 170 cm is too short. the material is stretchy, other than that it's a good Jean for spring and summer.
Short
Good tight jeans, comfortable. Size corresponds. My daughter is happy. Shipping is long.