Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
US Dollar ($)
Have 1,53 and 43 kg m caught, perfect, as in description
Delivery to Ukraine took 19 days. The item is the same as the picture. To the touch is pleasant, the quality is good. I recommend.
Smaller than expected! Same size as a sheet A5
The order came quickly, the quality is good
Really happy with this cute product, size fits well.
Great! Exactly same as picture, material is soft, good quality and comfy as well, thumbs up! :)
Very happy, I am very satisfied with the product, good quality, it was size M!
very cute! took about 2 weeks to come to the US, which is pretty quick. I got a large, and it fits perfectly! don't be afraid to order if you're a "bigger" girl like me, it'll look great on you!
Took, but finally arrived, I loved very, is very fluffy, exactly as pictured, will buy more
Perfect
I love it
Adorable! After being washed, the lettering didn't fray or become undone. Soft fabric, exactly as the picture. Noweird smells, loose strings, or defaults. Is a bit short but still beautiful. 10/10 would recommend.
Top very cool! The quality of the fabric is stitched just super! Delivered quickly, I recommend, minuses until found) for the recommendation Thank you alenastewardess
Cute
Adorable!!! Fits perfectly and great quality!! Shipped very fast to the US. I am 5’4, 125 pounds and have a 34D. I ordered a medium and it fits perfectly! Will definitely be ordering again!
A little fair to be an s but it's great. Thank you! It took him 2 weeks to arrive.
Love it!
Ordered 10/21/19 — received 11/14/19 in CA
material is excellent and exactly as the pictures shows. the shipping took longer than predicted but that's okay because the store assured me that they were just busy with 11.11 sales
soooo cute! if you have boobs, it's a bit on the shorter side though, so keep that in mind. it's still super cute, and is about an inch and a half above my belly button, it's gonna look great with my high waisted cargo pants
Delivery is fast! everyone is happy. all as in the picture (nothing sticks out anywhere, the inscription is neat)
fast shipping, good quality. I love it! 100% like the pictures showed. for my bra size 75C I took L and it fits perfect.
short, fits more like a bralette on me but i love it
It’s so cute!! Perfect pink color!! Exactly like the pic. It is the right size. I got a SMALL. Shipping was slow, but it is worth the wait. LOVE THIS!!
Lovely. Shorter than I expected.