Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
US Dollar ($)
The v is tido is PECTACULAR, it took a little over 2 weeks to reach Spain, fits the body and gives an amazing body shape! I recommend 100%, I will buy from this store again!
Good dress for 1.80 short but the sleeves are super long as necessary. The seams are even, without threads, without holes. No foreign smell. I recommend. It's been over a month.
Mega-fast delivery, for 12 days in Rostov. The quality is excellent, thanks to the store I will probably order in another color. On height 160 and weight 45 kg m excellent village)))
Ordered 26. 01 received 7.02 very fast delivery. The dress is good but a little glows. At its 42 ordered M village well. Definitely recommend!) all would work so quickly
Cool dress!!! The village is excellent, the quality is also fine!
Very very nice!! Thank you
Good dress, for height 162, parameters 89-61-93, sits well, licks. A little short, but not critical. The quality is good, the fabric is good quality, the color is as the photo. Delivery month. For such a price the dress is excellent. Seller recommend.
Very satisfied... fast delivery... only one minus the holes will be sewn as made in the wrong place rolls the sleeve and presses the finger very much. .. For this demolished 1 star
Girls, dress bomb! For me 9 out of 10! I would like the color more edrenee, although it is so very pleasant to the eye. Without thread, smell and marriage. The seams are all even. The picture corresponds. Definitely I will wear)
That's great! Sent the parcel instantly. In Ukraine in the Dnieper came for! Attention! For 1 week!!!! Also came to a new mail! My very fast package from abroad. Respect store and delivery service! The dress itself also pleasantly surprised, the fabric is very elastic and keeps the shape well, no thread protruded. The village is perfect. My height is 163, hips 92 waist 63 chest 84. I wear C, and ordered C. But I can order next time a larger size, or it looks very sexy. But it is necessary to look can after washing a little stretches. If you want straight tight then take your size!
The order took 50 days to Italy. At first glance, the norms, the threads do not stick out, the seams are even. The track was tracked, the store did not communicate. As will be in the sock-I will add a review later.
The dress is abounded, sewn very well and qualitatively. I ordered 26. 10 to the Post Office came 28.12.
It’s exactly like the photo. A little bit long, but it’s okay. It came in about a week to two weeks. Very good for the price.
Delivery to Ukraine 18t days, corresponds to the description, my height is 164 cm, weight 50 kg-village is good, I recommend
It came very quickly. Well packed, qualitatively sewn. At its size S ordered M, came up perfectly
The fabric is slightly translucent but not critical. Dress a little short
The dress was pleasant, for its price just gorgeous. There is a smell, but I think it will leave after the first wash with air conditioning. For a long time I was looking for a black dress with a hole on the sleeve and I'm glad that I found it. The only thing, it is very short and when walking bullies. Otherwise everything is fine.
Very long shipping. Zakatala on October 17, came the dress on December 14. Dress cool
Delivery 20 days to Almaty, fit in size, but on the shoulders and armpits strangely frayed.
Chic dress, very cool looks and good quality. Very satisfied with the order. The only negative waited more than 2 months, for this it is very insulting, after a few days I thought to open a dispute. Not tracked. Everything is clean, odorless. Very cool, I recommend!
M on the growth of 155 and all 50 a little back-to-back, apparently small. Quality is super, very pleasant and sewing quality
Looks as in picture. Took ages to come though.
Good dress, but need seamless underwear flesh color under it, shine through
love love love it thank u! guys its so thick and warm omg my fav
Awesome dress. I am S but order M size and it was right fit. Really soft material.