Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
US Dollar ($)
The dress came perfectly on the Russian 46-48. already washed, easily ironed and almost does not crumple. Yes, this is synthetics, but very pleasant, does not cause discomfort.
As in the photo. very gentle, beautiful
It came for about a month, the quality is excellent, electrically NOI washed with air conditioning and the problem solved, during washing is not shed, the height of 168 cm below the knee by 10 cm, parameters og 102 cm and from 85 cm took specially more village excellent nothing pulls
The parcel arrived quickly (within 2 weeks). The dress came in a branded package. The size grid corresponds. Fabric, thin, pleasant, flowing. The color is very beautiful. Looks decent.
Excellent dress delicate nice print, excellent fabric, does not shine through, thanks to the store, I recommend
Super dress, Chic material, recommend product and store, came quickly in 2 weeks
Sleeve elastic a little tight, buy very cute dress.
Cool dress. Size S at 40-42, height 162, the village is excellent. Rubber bands on the hands do not press. The chest is full 2 sizes and I think 3 in the skirt will not be the same.
Came the parcel for 2 months, the dress was like, I buy more than once from this store, corresponds to the description and in the photo, my parameters are 98-85-103cm height 161 cm weight and 75 kg came as she wanted, shop and store recommend to everyone!
Very beautiful, fabric good workmanship perfect well packed recommend
As for this price dress fine. Dimension of The agrees, looks nice, material artificial, but in these pieniądzach no what to expect miracles. Generally recommend.
Very beautiful dress, flowing material. Village as poured. I'm very happy!
Very beautiful dress! The color is pleasant, the fabric is quite dense. Happy with the purchase, thank you!
Sister praised the store. The dress was pleasant, the fabric is not thin, below the knee for height 170.at its 48-50 took XXL, I have a big chest, and decided to take more, so that for sure. But it was quite spacious, it's good that there is a belt. I'm happy. I'm waiting for the second dress. It was 18 days to Sochi. The second of the same seller ordered the next day, but it goes somewhere...
It came as it was stated. The dress is beautiful, I liked the coloring!!! The village is good, pleasant to the body. Maybe the waist of the mute is overstated or such a style, under the chest, not exceeding. But it is cool, the fabric is dense and flowing, as if airy... I recommend
Dress has come in 15 days, wrapped in even cool case. Material artificial, quite thin, but very nice. Colors as the picture. Size M for me perfect, length at 170 cm half calf. Attached strap of this material making dress, but me more like with wide. Recommend :)
good store. highly recommended!!!
Thank you very much for the order! The dress village is perfect, I will be in it on my birthday! Very expensive and looks elegant. It came quickly, I'm happy and recommend! I will order more!
I usually wear size large to xlarge in Canadian size but these being Asian I ordered XXL size and it’s SO big. Will never wear it. But colours are nice and bright.
I liked the dress. Corresponds to the description and size grid. I take only here! Beautiful neckline. At OG 96, from 85 the elastic waist was tight. When she raised her hands, the dress behind her hands at the level of the ribs was fixed, I had to pull it. Changed the elastic band, now everything is fine!
great dress. i will order again.
Magic dress! Bought specially for the autumn photo: everything came perfectly: color, size! But! If you need a good dolon thing-it's not about it :) the dress is sooo thin, synthetics 100%.))
THE dress is beautiful like the picture. My height is 1,68 cm weight 76 kilos, size (L) served. But believe the M also would too. Was a great purchase loved. After washing and ironing is even more beautiful. THE dress arrived fast here in Brazil, around 25 days.
The dress is worth its money. The fabric is pleasant to the body, dense enough, not electrified. The only unpleasant moment, the dress when wearing a little "rustle" as winter pants. size l fits 48 rr. With a breast volume of more than 96 cm will be small. Elastic bands on the sleeves and waist do not press
The dress came quickly, looks like in the picture. The fabric is rather not pleasant, like rubber. The smell seems to fade after washing.