Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionatas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fashionatas.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fashionatas.com
Excellent dress, and the fabric really liked, soft pleasant to the body. Odorless, it came 25 days before perm)))
Super dress Instagram kamalova8536
The dress is good, I even said great for my price. There is no foreign smell, the threads do not stick out. I have a height of 169, a little short but this is even a plus. I recommend
Excellent dress, soft. It came to Yekaterinburg for a month. My height is 167 cm, weight is 58 kg. In the waist is more, hides a small tummy. The dress stretches well, but during socks sleeves become 7/8. Suitable for pregnant women. Threads do not stick out, there are no complaints to download in general. The store umnichka-I changed my mind after payment with the color, the seller changed the color as I asked. I ordered as a dress for every day, as a whole I'm happy.
The dress is decent, very good quality, well sits on the figure. by the way, I thought I would tighten the tummy, the sides... no, hides small deposits of fat, it's me without pantyhose measure... with pantyhose will be generally perfect. it was 3 weeks to Samara.
In my 46 size norms) height 170, I would like a little longer. The fabric is pleasant. Purchase is satisfied
On my parameters 87 68 92 height 154 the dress village is very good. The material is good, dense, there is no smell. Dress happy
Super quality! Sorry at the waist is free, but this is my waist, you can always SEW)
Dress-a good noodle, non-standard cut, took a photo from the wrong side, so that it was visible firmware, and the neck too, the photo distorts the color, and so one in one dark blue, in general you can buy
It came to Moscow in a month and a half. I liked the dress, it stretches well. Village, my parameters are 97-74-101. Height 160, above the knee by about centimeters 10. with the store did not communicate.
Quality is just super! Take and will not regret. The only thing, in size would take even less if there was the smallest size. Delivery about 3 weeks. Dress just fire
Ordered 13.12.19, came on 20.01.20. Long did not send the parcel. The dress is chic. The seams, at first glance, are neat, even. The material is heavy, soft, dense. I really like it. All as in the description. I did not think that there would be such a cool quality! In our stores it would be worth in the area of 3000r
I honestly delighted, I expected everyone, I thought it would be short, but it's just gorgeous!! Of dense material, along the length of almost to the knee (behind), it is asymmetrical. It will be warm, obviously not for the summer, the color is very pleasant, so closer to coffee with milk (belt in my photo), without a belt in the dress as if there is not enough component
On height 162 length just above the knee. Information on care for the product is not available. Quality suits.
The dress is warm, soft to the touch. Ideal for cold autumn. A little heavy. The lines are even. Price-quality ratio is excellent
Quality is very good, dense. The dress came to Ufa in about a month. On the size 40-42 sits normally, you can add a belt. Beautiful color. Took for 989r.
The dress is just super, the first time such a good Quality with Ali. Thank you very much))
Height 157, hip circumference 100. Very warm and pleasant to the body dress.
The dress is excellent for me (44-46) perfectly fit the quality chic nobody and will not think where it comes from. Only came a little crumpled but this is not a problem at all. Fabric is pleasant
Delivery of a month and a half to St. Petersburg, the track was tracked. The dress is heavy, with an increase of 162 cm, the length looks ridiculous, I think it will fit at least 165 height, the color is beautiful, the quality is like good. I have the parameters 82/62/83 but in this dress it seems to stick out the belly, it's not that it emphasizes, it creates flaws that do not even exist, so I can not imagine on whom it will sit well, maybe on sports girls with a steel press, and I definitely will not wear such a dress, disappointed. I do not shoot the star only because it corresponds to the description.
The parcel came in less than a month (2-3 weeks). Well packed, with the brand name. The color is the same as on the site. The fabric is pleasant to the body, stretches, does not electroelize. The seams are made neatly. Thank you store!
Super, the dress liked, the quality is very good, my parameters: Breast-90, waist-69, hip-90, height 174, length comfortable, not short in my opinion, I recommend :)
Dress Chic! Very dense fabric, respectively warm, nice color and lovely style. The size 44-46 came perfectly. Delivery was about a month. I did not communicate with the store.
The dress is excellent, the quality is excellent. The knitwear is heavy, tight, does not shine through. on my parameters 108-90-108 the village is not bad. it came to Moscow three weeks from the moment of the order. thanks to the store, I recommend
The dress is dense, it stretches well, for height 165, and the size S is ideal village, the length of the skirt is just above the knee, the length of the sleeve is just right. It was a month and a week. I think you can wear in cool weather. May order more, but a different color.